Bests & Worsts Reviews from Amazon

Boss wave arrived with broken bowl base the plastic part that the bowl sits in and has the handles. I called support for a replacement - was told initially that one would be on its way no charge. I did not receive an order number or anything. I felt I should do a follow up call. Called the next day and there was no record that I even called, requested again to have one sent out was told it would be taken care of waited 2 more days and called back to see if indeed it was on order. Was told this time they have NO replacement parts for the system AT ALL, they do not support parts for this product and there is no way to get any replacement parts. She said I could send the whole system back at my fee and they would send out a complete new system. Well to ship from Hawaii the shipping would be about the same as ordering a new system. The weight of this rapid wave oven would not really be cost effective for anyone to pay for shipping back in my book as it is quite heavy! I did order from Amazon and yes I could have sent back to them but my husband tried to glue the bowl base together (just so I could use until supposedly the replacement part from manufacture was being sent since initially they said it was on its way) so therefore was not applicable to return to Amazon. Bottom line there is absolutely NO customer support for this item whatsoever. My husband's gluing job with JB weld has held up well so I guess that is what I am stuck with. Will sand down the ruff ridges and paint with black gloss paint and call it go I guess? I would never ever and I repeat NEVER purchase an item from this manufacture again. BUYER BEWARE once something malfunctions with this rapid wave oven that you cannot repair yourself consider it a throw-a-way! I would give it a 3-4 Star for performance and ZERO for product support.