Bests & Worsts Reviews from Amazon

I purchased two sleeping bags and one came with a case that has a broken zipper. I called Coleman's customer service number and, in my opinion the customer service representative Ken- -failed to listen to what the problem with the item was. -failed to care that the customer had a received a product that I was satisfied with. -immediately shifted the blame to amazon.com. -could care less that I was going to write an unfavorable review of the product on the company's website and amazon.com. -failed to honor or attempt to honor the limited 5 year warranty. Additionally, I would like to point out, that in my opinion, this isn't a even a faulty product I received. In my opinion it is a design flaw and a design flaw Coleman doesn't even care to address. I am especially disappointed because I have been using Coleman sleeping bags for over 30 years. I never expected such poor service and really expected a better outcome. It's really too bad that customer service really took no accountability to help me resolve this matter.