Bests & Worsts Reviews from Amazon

I just purchased this Haan SI-70 Multi Floor Cleaner / Sanitizer because I know several people who have Shark model steam floor cleaners and love them. However, Shark product durability seems to be an issue so I decided to go with a Haan which had better brand reviews. I ususally vacuum my floors and use my Swiffer which I much say I am happy with, except for the expensive disposable pads and cleaning solution. So the idea of this product to replace my Swiffer sounded great. However, when I first put together the steamer and tried it out (I did vacuum the floors first), I noticed that it left my porcelain tile floor very streaky and not that clean-looking. I took a clean white damp rag and passed it over the floor and the floor was still significantly dirty. I then decided to go over the whole floor with my trusty Swiffer and the pad quickly became extremely dirty with dirt that the Haan steamer had left behind. Also, the Haan pad wasn't getting very soiled so I knew that it wasn't actually picking up any dirt or actually cleaning the floor. I decided to wash and air-dry the pads, thinking maybe they had some manufacturing residue that was preventing them from picking up dirt. The next day I tried again, this time with Distilled water in case my water had a high mineral content that might be causing the streaks. I repeated the whole process, vacuum, steam mop, go behind it with a wet clean white cloth and then Swiffer the floor. The floor was still dirty. I want to note that the steamer was making some steam and was making the floor damp, but just wasn't picking up dirt - not actually cleaning the floor. I called Haan customer service because I figured either I was doing something wrong or I had a defective unit. The lady I spoke to actually told me "well, our floor steam cleaners are not actually supposed to CLEAN floors. They mainly just sanitize your floors to kill germs and bacteria. It will probably soften up your dirt, but NOT ACTUALLY CLEAN YOUR FLOOR." WHAT??? Just wanted you to be aware. I am returning this in the morning. I don't care if I have to pay shipping costs to send this back. A floor steam cleaner/sanitizer that doesn't actually clean floors doesn't have any place in my house. I certainly don't have time to vacuum, then mop, and then go over my floors with a sanitizer! I am going to get the exact model of my Aunt's Shark that she says cleans her floors (her pads actually get dirty, which proves they are picking up dirt!).