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Great Microwave until after 5 months of occasional use it stopped working. Then came the Samsung warranty nightmare. (When I received the unit I did the online warranty registration with Samsung.) While cooking potatoes one day the microwave stopped working and would only blink 12:00 once when turned on then go dark. I placed a call to Samsung and was told that it is a walk in repair and that I needed to take it to the authorized service center that was about an hour drive away. Just before leaving to drop it off I call the service center and was told that they don't do walk ins. Ok, back to Samsung I go. I was then told that they would set up an in home repair and that I would be contacted within 2 business days to set up an appointment. I waited a week, called Samsung back and explained the situation and was told that someone (from Samsung)would call me back with a resolution within 2 business days. I waited a week called Samsung again and was told that there was no outstanding repair/claim order for me or my microwave, however i was getting VMs from an offshore Samsung rep asking if I am satisfied with their warranty service. The Vms were spoken in such broken english that it was impossible to understand enough to respond. We start the process again with it "it is a walk in and must be taken to a repair center". I have to admit that at this point I am starting to loose patients. To make a long story short after many, many hours on the phone with Samsung and my threatening to notify the Better Business Bureau and place a formal complaint with Samsung Corporate they agreed to refund the purchase price. Samsung requested that I email them a copy of the original invoice. When I complied with their request several other road blocks popped up. (wrong format, not clear enough, not big enough etc.) I was told several times that everything was all set only to receive an email a week later asking for something else. The last straw: eventually I was able to comply with all of their requests and was told that they would be sending me a check for $160. Two weeks later I received another email stating that I had 14 days to send pictures of the s/n tag removed and the power cord cut or the claim would be dropped. I was out of the country without cell coverage or email for 12 of the 14 days. I was once again able to comply with their request and a refund check is suppose to be on the way to me. Oh, and now the refund is $150 rather than the the $160 that I was told it would be. (The value must have gone down after 4 months of trying to get the microwave fixed under warranty.) Samsung did everything that they could to avoid honoring their warranty responsibility. My advise; Stay clear of Samsung and know where you will get service if you need it.