Bests & Worsts Reviews from Amazon

Very flimsy. Everything was crooked and wouldn’t go together correctly. All metal hardware came out of the box covered in a thick crusty substance. We can’t even use the opening top of ours because of the poor quality. All the predrilled holes were off and the wood was too thin to make our own holes. Wood was split in several places before we even screwed them together. We figured that was a small problem we could deal with so went ahead and put it together which was a bad idea. Also there were big gaps in the wood once put together so not at all weather resistant. My poor bunny would be constantly berated by the wind while she was inside the house portion because of all the gaps. We have to lift up the entire hutch everytime we go to open or close it because the latches don’t match up. We ended up using cinder blocks to try to lift up one side and make it even. Would not recommend to anyone planning to keep this outside even in mild weather. I struggled back and forth with the company for months trying to return the item and they basically just put me off and kept asking for the same photos over and over again until the purchase was out of the return window and then was just like ‘sorry it’s too late’. Extremely poor customer service. Don’t trust them to fix anything because all they want to do is blame you for their poor quality product. I’ve bought dozens of items from Amazon and this is honestly my worst experience ever. $250 wasted on a hutch that I couldn’t even use the way it was supposed to be used. I’ve never had a problem with purchasing from Amazon but this experience has made me wary of making other purchases. Please, buyer beware. These people will not own up to their faults and make things right. Better hope you get lucky and your hutch doesn’t come with as many problems as mine did because even showing photo evidence is not enough to make them do something.