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I have been an acronis true image user for about 4 years. I upgraded to the 2015 version back on Sept 17, 2014 (purchased directly from Acronis). The updated interface is straightforward and very user friendly. It's also nice that they included Universal Restore by default now (it used to be an add on). I have never had a need to contact customer support to date, but today that need unfortunately arrived. After applying an update yesterday, Oct 22, 2014, my scheduled disk image job failed. I tried firing the job manually, but the backup image still failed. I cloned and recreated the job, both failed. Rather than waste any more time, I jumped on customer support, to remedy the situation on this newly purchased software. To my surprise, they were unwilling to help me without paying for a support ticket per their customer support policy. So they want me to pay for customer support on a software purchased a little over a month ago that was erroring out because of an update they pushed...seriously? Long story short, Acronis True image has been a good backup imaging software for me in the past, but their customer support policy is laughable. I'll apply the money they requested for a support ticket on a new disk imaging software thank you very much. Hopefully I can find one that stands behind their product for more than a month!