Bests & Worsts Reviews from Amazon

I received this back in Sept. it was difficult to open everything and confusing. The garbage the packaging created is just not smart. When I dress OMG Dolls I pop off their hands to make dressing them easier. Their hands are usually made to do this. However, the blond haired dolls hand came completely off the hinge when I tried to remove the hand. There was no way to reattach it. I see from other reviews that others have had this same issue with this same exact omg doll so it is obviously a defective doll. I’m an adult collector and this happened right as I got it out of the package. I super glued the hand because Amazon does not offer replacement items. I did not want to return the entire set it is heavy large and takes a long time to open. Plus that is a waste for just one doll. So I super glued the hand but it did not hold. So in Nov I contacted MGA. I did not even know about the warranty until I was reading about it on a review on here. They stated on their site that they had an extended holiday return window until Jan 2021. I did not receive a reply. So I figured it was due to busy holidays and I waited until March to resubmit my warranty claim. They then responded and said I wasn’t within the warranty. I called and told them that I had submitted my claim in Nov and was told to resubmit my pics in an email. So I did this and received a response that I wasn’t in the return warranty window and that because the hand was super glued I could not get a replacement. The super glue was so that I would not lose the hand. Even though they did have an extended holiday warranty. The company offered me nothing but excuses for their defective product. These dolls are so rushed into production that there are numerous flaws and defective dolls and they will not stand by their products. At the VERY least if they would have answered me back in Nov and denied the claim THEN I would have known I would have had to return the entire set to Amazon. But I did not receive a reply. I thought they were busy and took a long time to get through all requests. Plus COVID has slowed things down so much. So I’m out of the return window for Amazon now. I really did think that MGA would be a good company and stand by their customers and products. I really expected them to replace the doll. I have bought so much from them. They make SO much money! But apparently every penny counts with this company. They seem to forget that customers are the ones paying this money. So if you are filing for a warranty through them do not expect them to stand by their product. Be sure to file within 30 days regardless of what their holiday return policy says. If their product is broken let it stay broken do not try to reattach anything even for it not to get lost. The less chance they have for excuses the better. Although I’m sure they will have other excuses for other issues. I’ve heard from others that they have an excuse for everything so as not to give out a replacement. They make billions so a $20 replacement doll would not have hurt them. You can see a pic here of the hand I super glued. I’m hesitant to buy MGA products in the future because of poor customer service. I won’t forget how I was treated.