Bests & Worsts Reviews from Amazon

I had the DJI Mavic Pro for almost 3 months and when I received it in January 20th I had absolutely no problems with it. The Mavic took amazing videos with great detail. The flights were solid and the camera steady. After the firmware updates hit in February and March I noticed I would get lost transmissions and the top speed wasn't there. Also, when getting backwinds prior to the firmware updates I would notice a boost in speed (for example in sports mode I would hit 50mph) this way I knew that there was wind. The crash happened when I flew out to the Long Island Sound to about 12000 feet then turned around with the battery on the Mavic indicating 70%. The Mavic did not get to 40mph only a constant 20mph in sports mode while on it's way back and only gained speeds of 10mph at RTH without any notifications of high wind warning. The battery gradually decreased where it wasn't enough to return and landed in the water. I spoke to my other friends about this and they confirmed that they are also experiencing the top speed failures. There is a whole blog about this on mavicpilots.com. I've never had any of these issues prior to the updates. The Mavic only flew 19.05 minutes with a new battery and could not return from half the distance which was 2.2 miles and not what it'is described in the manual (4.3 miles). DJI support got back to me after a week blaming it on the wind. Update 05/02/2017 After an excruciating month with DJI support I didn't get anywhere with getting an explanation on why I had no back-wind and why there wasn't any high wind warnings when I lost my drone. The support for this company is far from U.S standards. This is one of the many e-mail conversations I had with the head of support from their headquarters: ----------------------------------- DJI Support_US Apr 25 Hi, Thanks for the email to us and hope everything is going well. May i know who offered you "a 30% coupon"? If they offered that via email or livechat, please kindly send me a screenshot to show it. Thanks. In 17th April 2017 's email, you asked for the coupon code and didn't "clearly stated that I want something higher then 15%", or before applying for the coupon code, we will explain to you that is not possible. We understand that i personally made a mistake in last email when sending you the coupon code, however that doesn't mean according to the analysis we will offer you 100% off. Do you mean that in life if someone personally makes a mistake, he or she would have to compensate by offering replacement? For me, if you are here, i will be pleased to sending you a card and a flower, or something else. Again, i am terribly sorry for the mistake, however i am not able to get higher discount. Thank you so much for your understanding. Have a nice day. Best Regards, Sophia DJI Tech Support ----------------------------------- me: If you go back to the past emails I clearly stated that I want something higher then 15% since I was never explained why I had no backwind and no high wind notifications. Also, after talking with support they offered me a 30% coupon. ----------------------------------- On Apr 24, 2017, at 7:52 AM, DJI Support_US <support.us@dji.com> wrote: Hi, Thanks for the email. Peter, i personally made the mistake, but not the company and for which i sincerely apologize. And in former email, we clearly stated we offer 15% off for Mavic without charger and remote. You agreed with that, then we applied for the coupon. I am so sorry for the trouble, however 15% off is the best and final offer. Thanks for the understanding. Best Regards, Sophia DJI Tech Support -------------------------------- The way I see it if you get a good working drone and you never have to call DJI for anything then you one of the lucky ones. Beware of the updates they put out since there is no explanation on most of the changes they make. Test out the drone after every firmware update and stay in close range. I lowered the previous 2 stars to 1.