Bests & Worsts Reviews from Amazon

I have only had the HERO5 Black for a few months now and it will not charge anymore. On top of that, when it was charged I couldn't get my images to download to the CAPTURE APP or to my Mac. Yes, I know for sure that I was connected correctly to CAPTURE because I had a GO PRO employee walk me through it. EVEN WORSE..... I've tried calling their customer services phone number multiple times on multiple different days at 1-855-635-3578 and it rings once and then hangs up on me. I'm not impressed, and once I am able to get ahold of customer services my GO PRO is getting returned. I am a very bust mom, and I honestly don't have time for all of the problems that it has.