Bests & Worsts Reviews from Amazon

CAUTION--The K & H Lectro Kennel Heating pad was used by my veterinarian to keep my dog warm during a dental procedure while she was anesthetized. The K & H heating pad malfunctioned and kept getting hotter and hotter causing my sweet beautiful 10 pound dog to get very seriously burned--2nd and 3rd degree burns on both sides of her body. She went through a very difficult and long recovery process that is still healing. I wanted to find out how this happened and called K & H customer service directly. They asked me to have the veterinarian send back the heating pad promising they would test it. They then informed me that the shipping depatment "mistakenly" threw out the pad without ever testing it. They blamed the veterinarian for not using the product properly. Please make sure the product is used correctly. The temp control should not be optional. The manufacturer K & H Pet product's customer service was insensitive, self protective, evasive, duplicitious and dishonest. NOT ACCEPTABLE. IT DESERVES NO STARS.