Bests & Worsts Reviews from Amazon

The“Product Description for”The Perfect Sleep Chair) is false. My chair was delivered to me on 10/23/17. Problem #1: My chair was does not lie flat. The foot-rest does not extend until the back of the seat is 9 inches lower than the front of the seat. The end of the foot rest is 3 inches lower than the front of the seat. That creates a big angle of knee-bend. Problem #2: The foot-rest doesn’t extend when the chair is in an upright sitting position. Problem #3: The Lift Chair feature takes me (5’ 6”) high above the floor and I have to slide out of the chair down to the floor. Problem #4: The massage feature in the seat back is only in the upper shoulder and neck area. There is no massage in the lumbar area. Problem #5: The “White Glove” delivery wasn’t good. The delivery was 3 hours after the notified time of 9-12am. The delivery person didn’t know that the one pillow provided had to be pushed into the 5 ½ inch gap between the seat and the back when the back is extended. Problem #6: The 5 ½ in gap is supposed to have a flap of leather on top of the pill attaching the back to the seat with Velcro. The flap is several inches too short. The Owner’s Manual show that I should have received a flat-bottom pillow to attach to that area. Problem #7: The manufacturer sent a replacement seat back to correct problems, but it was not sized right and couldn’t be attached to my seat. I’ve received no word from manufacturer or seller re any corrective action. Problem #8: The seller replied that I cannot return this chair because I’ve had it more than 30 days. My first complaint by phone was 4 days after delivery; 2nd complaint by email was 9 days after delivery. The promise of “Complete Satisfaction” has not been met.