Bests & Worsts Reviews from Amazon

I will do my best to be as fair as possible in this review. I traveled 15 hours one way to help my daughter setup her first salon so I needed things to work right the first time so I could move on to other tasks. First impressions were that the chair part is heavy, solid and well built however the hardware seems cheap and of poor quality. The instruction sheet needs help also. We started putting it together and found the side arms needed to be pulled in with a moderate amount of force to attach to the side, you will need 2 people for this and one needs some upper body strength. In the end I have no serious complaints about the chair part. Plumbing is a different story. I installed the plumbing per the instructions however 1 hose would not thread onto the back flow preventer. I reached out to Anifox however I think there customer support is off shore and because of the time difference it will take 8 - 12 hours to get a reply. While waiting for CS to answer I visited 2 hardware stores and a plumbing supply store to try and find parts locally however nobody could match the hose. The plumbing supply suggested going to a beauty supply shop down the street. The beauty supply had a hose that would thread onto the back flow preventer but needed an adapter to fit onto the hot / cold water control valve. I asked if they sold the whole plumbing kit and they did so I bought it ($140) Back at the salon the new plumbing is installed and works GREAT but in short order a leak developed in the drain hose assembly that came with the chair. I determined the problem was that the drain hose was cheaply made and would not tighten up on the drain of the sink. Every time it got snug the threads would skip. So a trip back to the beauty supply shop for a drain hose ($10.00) back to the salon this hose tightens up and now all is well. It took two days and $150.00 to get this thing working properly, it should have taken half a day and no extra money. At some point CS responded that they would send another hose but since I had already bought the kit they would reimburse us $10.00 if I sent them the invoice. My response was I had to spend money for a new drain hose as well and felt as if they should refund the purchase price for all the trouble or at least reimburse us for the money spent to make the chair work. There response was they would give us a complete refund of the purchase price and pay for shipping if we would return the chair. I wonder what part of the chair is now working they didn't understand? I take no pleasure in writing a negative review and would prefer that everything worked as designed. I feel as if it all comes down to poor quality control and everybody considering the purchase of this chair should carefully consider there options.