Bests & Worsts Reviews from Amazon

I was doing alright with this printer - it seemed rather stable even though the parts felt cheap and rickety, and the screen was tiny. I'll even go so far as to say that as advertised, an ink tank will get you through 1200 pages. That's where the compliments end. After only 63 days of ownership and light usage, first the printer jammed whenever I tried to print double-sided. Next, the printer jammed every time. When you speak with Brother-USA "tech support", they have absolutely no idea how to troubleshoot anything. Their only purpose is to ask you a long list of questions and write down the answers. They have no technological knowledge and are either prohibited or incapable of exercising any critical thinking skills. For example, the first person I spoke to had me check the ink levels repeatedly, even though there was clearly a problem with the paper feed system. After being on the phone with "tech support" for over an hour, and getting nowhere, I gave up. They refused to submit a warranty unless I went through their interminable and ridiculous process. Now I own a high-tech paperweight that does nothing at all.