Bests & Worsts Reviews from Amazon

I came into the office this morning and plugged in my MacBook Pro to my 2 LG (29UM59A-P) monitors and all was good. 30 minutes into my day one of the monitors became flush with brightness with a darker splotch in the bottom right hand corner. In the time it took me to comprise the message to the Amazon seller asking about warranty (I bought this monitor in Apr 2019) the screen started going nuts projecting iridescent colors from the corner which used to be black. Minutes later I smelled smoke and looked down to see the bottom right hand corner of the panel smoldering. Thankfully I was sitting at my desk and was able to unplug the monitor before the burning escalated. What if I had walked away? What if it happened in the middle of the night? I called u/LG support to let them know that their product started on fire - and they responded like this is a pretty regular call they take. The first gal was nice - did actually apologize a couple times - took down all of my information, had me upload images (attached), and finished with a resounding "you will need to pay for a technician to come out to diagnose the issue". Say what?! Your product - started on fire(!) - and I need to pay for a technician to evaluate it?! I then got transferred to the escalation department where things took a turn from moderately sympathetic to just straight business. They agreed to send a tech out for free (oh, how kind) and determine if the damage can be repaired. Yes, I am super interested in you repairing my monitor which caught fire. The bigger question is - how common is an LG screen burning? I have an identical monitor sitting right beside the burn victim - when is its time? I have an LG OLED on the wall at home with my pregnant wife and toddler - if it starts smoking she won't unplug it she will grab our little one and get out. Call me old fashioned but my assumption with consumer electronics is that fire should be extremely rare and when it does occur the manufacturer representatives should be aghast and sympathetic. Am I wrong in that assumption? Buyer beware when looking at LG products - hopefully this is rare, gladly it was caught quickly - but, lesson learned.