Bests & Worsts Reviews from Amazon

I received this set a couple of weeks before I went on a two week trip with two of the larger pieces; this was the first time I used the luggage. I did not over pack either of the bags, yet halfway through the trip the fabric between the secondary and main zipper ripped almost all the way along the vertical portion of the luggage. Furthermore, on the trip back, several of the metal pieces popped out to reveal holes in the fabric on the back; I am certain further use will cause those holes to turn into tears, rendering the luggage useless. By the time I returned I discovered the refund window was closed and there doesn't seem to be any way to get in touch with anyone about it. It's ludicrous that on its first use this luggage should fall to pieces. It doesn't seem that this is always the case considering the other reviews; I would really just like the large luggage to be replaced.