Bests & Worsts Reviews from Amazon

I'll start off with the positive.... the phone came in the box and in great condition, looks like a brand new phone. I played with it for a few days just on wi-fi before i tried to activate it on Verizon (I had to say the proper goodbyes to my old phone). When I was trying activate the "new" phone, everything went smoothly until the process tried to activate the sim card and it said it couldn`t be activated, call customer support. I went straight to a Verizon store and talked to a gentleman there that was utterly confused and couldn't explain why it wouldn't work, other than the fact that it was "an unlocked phone and how many scams are out there." So, I called Verizon support who was completely useless other than the fact we figured out that the phone actually works to make calls and send text messages, only, it seems to think it's roaming all the time, it constantly tries to connect to sprint (it`s assumed original carrier) and comes up with an error message. Its also evident that there are remnance of previously downloaded apps and the phone wasn't completely wiped before it was sold... I seriously doubt this is a new phone like advertised... it's clearly a used sprint phone....