Bests & Worsts Reviews from Amazon

I bought this Aleko awning a few months ago. I have never bought a bigger piece of garbage in my life. Right from the start I knew I was in trouble. The instructions are written in poor English and are vague at best. No specifics on how to do anything. Luckily I do have some mechanical abilities and was able to get the awning installed. First of all, the awning does not extend to a 12x10 coverage area. 10' 6" wide and only extends about 8 feet out. The drop angle is very severe. The instructions state 30 centimeters, which is about a foot, but in reality it was over 3 feet. After days of messing with it, I finally got it to where I could at least walk under it. After a week of being installed, I was closing it and the retracting arm became bound and snapped. I called customer service and that was pretty much a waste of time. I ordered a new retracting arm, the exact one that was in the instruction manual and the one customer service said to order. $75 plus $40 shipping later the replacement arm arrived. Each piece of the arm was 11" too short, so now the awning would only open to a maximum of 6 feet. Once again, customer service was completely ineffective. Words of advice. DO NOT buy this or anything else from Aleko. The product is garbage, the replacement parts are garbage and customer service is garbage. You get what you pay for and I found out the hard way. It is now sitting in my garage waiting for the trash collector to come pick it up. I can't believe Amazon even allows this vendor to do business with them. If I could give this product a zero I would have.