Bests & Worsts Reviews from Amazon

So I bought this originally in December of 2015 within the first year the product stopped working and I contacted Bissell and they sent me a replacement. Now less than 12 months later the replacement had become defective in the exact same way as the original. I contact Bissell and they would want to go off the warranty of the original product I purchased and basically don't want to do anything now that the warranty is expired of the original purchase. So don't buy unless you plan on spending money about ever 12 months to replace this product.