Bests & Worsts Reviews from Amazon

Bought this mower in summer 2016, uncertain about the reputation of electric mowers, but this thing proved itself. Between the front and the back yard I've only got about 1/10th of an acre to mow, and between the two batteries I was able to get it all done with charge left to spare. All in all, I was happy with my purchase, and even went on to buy several accessories. But a little over half a year ago that all went down the drain. Both batteries were still running strong, until without warning the larger of the two (model 29472) stopped charging altogether. Putting it on the charging dock, the lights refuse to light up on either the battery or the dock, while both still work for the smaller battery. This led me to believe the battery's internal charger circuit must have fried somehow. No problem I thought; this thing has a 4 year warranty. I can just get it replaced, right? So I called customer support. Turns out, the warranty applies to everything EXCEPT the batteries (which conveniently isn't mentioned in the warranty on this product on Amazon even when it includes the batteries). Those only carry a ONE year warranty. Okay, well, that sucks, but whatever. The battery cells themselves are fine, it's just the circuit that's bad, so I'll just pay them to replace that one part, right? Nope. According to customer support, that's not an option. In spite of the fact that Greenworks still produces these batteries, and if under the warranty would be happy to replace it, apparently they have no process in place by which to repair them if out of warranty. That means if the measly little circuit board on your battery chokes out at any point after the one year mark, you're left with a $150 paper weight. And of course if you want to keep using your equipment, you've gotta buy another battery from them and hope that the new one doesn't decide to crap out on you too. At $150 every two and a half years on batteries, I'd rather just go back to gas, since that's certainly more environmentally and economically friendly than producing these expensive lithium bricks to toss in a landfill somewhere. All in all, while I've been pleased with the mower and other equipment itself, I'm really disappointed with Greenworks' warranties and policies, and the way they've left me up a creek without a paddle. For someone who was eager to go full in for them and even talk it up to my family and neighbors, all I can do now is warn them away. For now I've gone down to doing half my lawn at a time with the dinky little battery, but once that craps out I'll probably just go back to using gas (a whole mower costs the same price as one of their batteries), or maybe look for another electric mower company that stands behind their products. Or heck, even just one that lets you send in your parts for repair. Like I said, I'd happily pay to get this fixed, but I'm not going to drop another $150 on something that's been shown to fail.