Bests & Worsts Reviews from Amazon

If you had asked me about this product (even this morning) I would have given it 5 stars, no question. It is exactly what I was looking for a USB-C dock that works with my Chromebook Pixel LS. It was easy to setup and did everything as advertised. Why is this now a 2? Well, this evening, I was using the dock, my Chromebook and monitor were connected to it. Otherwise everything was running through bluetooth connections. I heard a POP then smelled smoke...and that was it the dock was fried. It was connected to a surge protector and nothing was overwhelmed with connections. Now, I am hoping I just got a defective product and I am in the process of ordering another but I only had it for a little over 2 weeks so quality is a concern to say the least. I will be providing updates once I receive my new dock and hopefully this one last awhile longer. I have received my replacement and so far so good. I have seen some others have a similar experience to mine. To attempt to alleviate the issue I ordered a separate USB type C charging cable approved by Google and hoping that was the issue. After receiving my 2nd hub, within 2 weeks it appeared to have delivered too much power and destroyed my Chromebook Pixel 2015. The first issue, I thought was a fluke, but I will be returning and no longer dealing with this company as they clearly do NOT have reliable products and on top of that products that can destroy some of your other devices. Thanks but no thanks. ***FINAL UPDATE*** Clearly, I have had "issues" with this product numerous times. However, I want to provide some positive feedback despite a disappointing experience with their product. Plugable proactively reached out to me to notify me of an issue they had found within their early releases. Not only did they explain the issue, they offered to address my personal items damaged due to use with theirs. This is unheard of with the majority of companies we all deal with everyday. Though disappointed with the product, I would be confident in knowing that Plugable will take ownership of any issues big or small if caused by their products. Thank you Plugable support team for doing the right thing.