Bests & Worsts Reviews from Amazon

Roku's customer service is absolutely terrible. I've had several models of Roku in the past. I purchased a Roku Ultra Dec 2017. It failed in Apr 2018. That's fine, electronics fail sometimes. It's been a month and I still have no replacement from Roku. In fact, it's been 18 days since I've heard from them at all. At first it was all the first level tech support silliness of "Did you try rebooting it? Did you try a factory reset?, etc, etc". After I'd tried everything... no more communication at all. I guess maybe they're just hoping I'll go buy another one.