495
people found this helpful, as of 2023
ranked #37,014 most helpful
out of 571,544,897 reviews
★☆☆☆☆
DO NOT BUY THIS SHAVER -- NO CUSTOMER SERVICE
Bought 11/7/2019, that is, about 6 weeks ago. 4 days ago, the shaver stopped charging. There is no support from Amazon, no support from Panasonic (their telephone service does not support shavers). Although the shaver is supposedly under 2-year warranty, it has proved impossible to submit a repair request through the website, because although they sell the product they tell me they do not recognize the product model number ES-LV97-K and I am unable to submit a request to repair it. This cost me $250. It was a birthday gift for my husband. DO NOT BUY DO NOT BUY DO NOT BUY. He is now without a shaver. The most appalling customer service I have ever encountered.
the product in question
Panasonic ARC5 Electric Razor for Men with Pop-up Trimmer, Wet Dry 5-Blade Electric Shaver with Intelligent Shave Sensor and 16D Flexible Pivoting Head - ES-LV67-K (Black)
4.5★ · 5,004 ratings, as of 2023