Bests & Worsts Reviews from Amazon

I purchased this device a year ago. Itworked fine until the 12th month that I owned it. The 3G stopped working and I could only use Wi-Fi option. when I contacted Amazon.com for help with troubleshooting they created ticket after ticket about the same issue I kept having with no results. I was then instructed to restore it to factory default. After that I couldn’t even re-register under my existing account. I then contacted Amazon Kindle department who then told me that my device was garbage, out of warranty and that I should purchase a new one with a 15% discount. I’m very disappointed not only in the product but in the fact that after a year when it started to malfunction that I didn’t have the option to ship it at my own cost to be fixed. A new e-reader (same model) cost $189. Am I to just purchase a new one and hope that in a year it doesn’t malfunction?