Bests & Worsts Reviews from Amazon

I am in the process of having my second replacement ice machine sent in for repairs. The support team at Opal is a leaky bag of dog squeeze. If you don’t mind wasting a lot of money on a substandard product with design flaws and “Nigerian Tech Support” that only communicates through email, then this ice machine is for you. My first ice machine had to be replaced within three months because the pump failed. My second machine within the second week of use is now in for repairs because auger lets out noises like “nails on a chalkboard” and Jacqui from Opal Support won’t respond to my emails. Looks like I will be without ice this summer. Having Sonic ice would be awesome if I had a working machine instead of a water lined silhouette of where my $500 machine used to be. If Opal would give me my money back then I would by a different brand ice machine, but all I can really do is marinate in my frustration and warn others.