Bests & Worsts Reviews from Amazon

The regulator that attaches the 1lb tanks to the griddle cam with a bad threading job. Tanks will not attach. Now I have a $120 headache. Yay. Hope their customer service department is better than their quality assurance department. And I was really looking forward to using this thing. It looks cool. But cool, maybe I get to do the work of boxing it back up and returning it! Sweet! UPDATE: Customer service at Blackstone was impotent. I use that phrase as they simply could not help me. They do not have a replacement part in stock, nor do they have any other griddles in stock that they could open to replace my non-functioning regulator. Apparently they're waiting on a shipment from China. They're experiencing more success than they can handle. Whooo! I'm still boned, though. Now I get to re-box this big, heavy griddle, drag it to the nearest UPS store, and wait a WEEK for my replacement from Amazon. Wonderful. I am a prime member, and it's gonna maybe take a week to replace. Apologies to all of the delicious, expensive meats I bought to flavor the grill with and enjoy. You will all be frozen, and thereby reduced in flavor. Fantastic. Oh wait, customer service at Blackstone that they could put in an order for the piece and that it could be here IN A FEW WEEKS. Wow. Can't wait to use what otherwise seems to be an awesome griddle. Wonder how long it'll actually take. I will update one more time with a photo.