Bests & Worsts Reviews from Amazon

I bought the EGO leaf blower 650 CFM in late April. Initially, the blower worked great and was a 5 star product. I registered the product immediately upon receipt. After 2 months of twice weekly residential use, the blower died. The battery was fully charged, the speed control was OFF, so these were not the issues. I called EGO customer service. A representative finally answered after I was kept on hold for 30 minutes. The representative suggested I try a couple of things which I did - still no function. I was asked to send a copy of my original receipt and I should receive a replacement bare tool within two weeks. I emailed a copy of my receipt as requested. Eleven days later I called EGO customer service again, to check on the status of my warranty claim. This time I waited 25 minutes for a rep to answer. I was told by the rep that EGO had not received the copy of the receipt, so while the representative held on the line, I sent a second copy of the receipt. The representative acknowledged receiving the receipt. A few days later I was sent an email from EGO asking that I return the defective unit. The message indicated a shipping label was attached. NO, no shipping label was attached to the message. I communicated this back to EGO both by email and by a telephone voice mail message. I have yet to receive the return shipping label or the replacement blower. The email messages I received from EGO offered me, via a link to force.com, the opportunity to give feedback on my EGO customer service experience. When I clicked the link Ito ego.force.com, I was directed to the force.com site but was unable to access the survey as I was told I would need to log in or register on the site before being directed to the survey. I loved the blower for the 2 months that it worked. It's been a long time sine I have encountered such poor and inefficient customer service. If you choose to purchase this item, pray that you don't need to make a warranty claim.