Bests & Worsts Reviews from Amazon

I purchased this TV and received a damaged, non-working television - Samsung has provided absolutely no customer service to resolve the issue. Due to extenuating circumstances (moving into a new home, new baby, etc.), I didn't open the TV until three weeks after receiving it. I learned upon removing the packaging that the bezel on the top center of the television was dented and the screen was completely spider cracked. The box was also dented and pierced at the same spot as on the television. I immediately contacted Samsung. I placed 10 calls, waiting for up to 2 hours each time to talk to a representative, for a total of 447 minutes on the phone. I was told that it was outside of the 15 day return policy and the limited warranty was void due to physical damage. I attempted to escalate the issue with representatives multiple times; however, I was never contacted by a supervisor. I also submitted an online request and emailed the Office of the President, which took 21 days to hear back from customer service! The original submission indicated that I would hear back in 24 hours. Apparently, it is appropriate to take 21 days to respond to a customer service submission but unacceptable to file a return in the same amount of time! Ultimately, I agreed to purchase a TV (~$1,500) in excellent working condition when in fact I received a cracked and dented TV. It was defective on Day 1 as well as the day it was unpackaged. This is deceptive business to point to a return policy under these circumstances. Make sure you are willing to risk having to deal with Samsung customer service before spending hard-earned money on this TV.