Bests & Worsts Reviews from Amazon

I felt that my Samsung phone was a defective one. I have three phones in the family and mine gets dropped calls/inability to text/missed texts etc. I attempted to return this defective phone only to receive an email saying I can't because it's pass the 14 day period. If you review the return policy, you will see it's EXTREMELY difficult (if not impossible) to make any kind of return even for a defective product. If you used the phone for more than 30min, you can't return it without a 50% restocking fee. Wow. Chances are, you will use it for more than 30min. Honestly, I wouldn't buy a phone after reviewing the policy. It is my fault for assuming amazon has a standard 30day return policy and for assuming amazon takes care of their customers. I would rather pay full price at a legitimate store for the warranty alone. Cell phones are never guaranteed to function properly. Do you want to take that $300 risk? Here's the important stuff that I quote from the return policy: "All International phones are not USA manufacture warranty, and no our store warranty neither, including the accessories If there is returned and refund needed, has to be return item within 14 business days from the delivery, and with buyer own expense. After 14 days there is no returned and refund acceptable no matter what problem on the phone. Our 14 days return period only effect for defective phone, or ShopEbest sends out wrong order. Any other reasons would cost buyer 20% to 25% of restocking fee. 50% restocking fee will be charger, if buyer returning phone not as brand new condition and not in resell able condition , such as missing plastic bag, phone's life time minute has been used more than 30 minutes, writing on the box, screen protector is missing on the screen, missing accessories, etc. All unlocked phone's feature is not 100% guarantee suitable to all locked same network frequency carrier. Due to every carrier has their own network frequency and setting on their features. Please kindly check out if the phone's 2G, 3G or 4G suitable for your phone carrier, before place the order." UPDATE: Don't get this if you plan to use T-mobile. T-mobile runs on a different frequency band that this phone doesn't support. Your phone will WORK but it won't be as good as a phone that also works with ALL of T-mobile's frequency bands.