Bests & Worsts Reviews from Amazon

I did not buy this frame off of Amazon, but I did purchase it from Bed, Bath & Beyond. I would stay away from this frame and save yourself from having to return it. I bought three of these frames for Mother’s Day. I got one for my mother and the grandparents. My sister-in-law bought the same one for my mother-in-law. Both my mom and my mother-in-law received theirs on the same day. They turned them on and began the set up process. As soon as they got the time zone set up, the frame asked to do a software update. Both mothers did the update and both frames crashed right after. What were the odds of the same exact thing happening to them? I could not get in touch with anyone from Bed, Bath & Beyond, so I called Brookstone directly. The customer service agent at Brookstone told me that Brookstone has filed bankruptcy and, more than likely, the appware was not updated with the frames and it will probably not be updated. So... without having to say it... her advice was to return it for a refund because it was never going to work and neither was a replacement. I had to call all the parents and grandparents to tell them “Happy Mother’s Day! I will be sending a return label to you with your gift!” Ugh! Now I know why they were running such a great sale on them!