Bests & Worsts Reviews from Amazon

The phone service was fine, but when we eventually decided to sign up for a service with a different provider, it’s been impossible to get Ooma to cancel the monthly recurring charges. When we’ve called to cancel, we get the run around, asking if we don’t want to continue the service, try another, etc, with someone with whom cancellation of service clearly isn’t in the script they’ve been given. When they finally agree the service will be cancelled, the charges infallibly appear on the next months credit card statement. We’ve finally called the credit card company to try to deny the charges and hope that will finally end our Ooma nightmare. The phone service was fine, but the customer service has been horrible.