Bests & Worsts Reviews from Amazon

I'm a printer technician and support over 1000 company offices, most of which use an HP multifunction printer for copies, faxing, etc. We purchased approx. 120 of these printers over a 6 month period. The failure rate of these printers is 30% and rising. If you buy this printer and make even a few copies through the automatic document feeder sooner or later you will get the dreaded "Document Feeder Mispick > Press OK to continue" message. It is caused by a defective part inside the printer which HP has supposedly fixed on the newest ones off the production line. The catch is that if you buy one of these printers and the ADF fails then you are stuck getting a refurbished printer and guess what - odds are it will have the same problem within a month or two. I have documented cases where one of these printers or the refurbished replacement has lasted only 2-3 months. You would think the printer is being overused and that is simply not the case. Usage in the example that was replaced twice in the first 3 months of ownership was right at 500 ADF pages per month. So if you make say, 10 copies and fax 7 pages from the ADF every day it is highly likely that the ADF will fail within about 1 to 6 months of use. If you call in for support you will be suck on the phone for at least an hour "troubleshooting" the printer even though HP already knows it is a printer design flaw. If you buy this printer you are taking a big chance. Even if they have indeed fixed the problem on the newest printers HP has lost my company's business thanks to all the time and trouble they've caused with this defective design. Maybe if HP decided to produce a quality printer product like they did 10 to 15 years ago I would consider them again. The same size offices that are still using 5+ year old HP LaserJet 3030 multifunction printers can't get more than 6 months out of an HP M1536dnf. The duty cycle ratings on the two models are about the same so obviously the quality has slipped seriously.