Bests & Worsts Reviews from Amazon

I will start and end this review by stating emphatically that Amazon acted amazingly as usual. Within a couple of hours of setting this humidifier up and turning it on, the unit stopped with a code of F1. I unplugged it and checked to make sure that all parts wee connected properly. Started again, and within an hour, F1 again. I tried a few more times. The book says "call support". I called Dyson and waited on the phone for 30 minutes. Every 13 seconds, the music is interrupted with "If you would rather not wait on the phone, you should go to [...] and get great technical support on your unit." I did that, but there IS NO support on the Dyson Humidifier!. That didn't stop the message from coming on repeatedly. A "support" person came on and told me to unplug the unit and wait for 1 minute and plug it back in. I told her I did that 4 times already and I get the F1 error code. She told me that means it is a "software glitch", that I need to exchange the unit, the software can't be downloaded. But, they will not send a new unit until after they receive my unit and test it. It is now "my responsibility" to pack up the unit, wait at least 24 hours, go to a UPS Store, ship the unit back, wait for a new unit to arrive. I did all that; but the UPS Store told me that I should not have packed it up because Dyson would not accept it unless UPS packs it. Then, UPS looked it up in their computer and my info wasn't there. I had to wait longer. I went grocery shopping and came back. It was now ~26 hours. My info is not in the UPS computer. I took the box and drove home. On the way home, I called Dyson. "If you would rather not wait on the phone, you should go to [...] and get great technical support on your unit." every 13 seconds until they answered after 30 minutes. The "support" person said they could see the information and the UPS person probably didn't know how to use their system. Right; just like Dyson should have known that they shouldn't have told me to box the unit back up myself. I said I wasn't going to jump through any more of Dyson's hoops. They should come get the unit and bring a new one, just like Amazon or other reputable companies would do. I paid top dollar for this machine and expect top level service, not sub par service. I could buy 6 decent humidifiers for the same amount of money. I argued back and forth with the service person but got nowhere. She should have at least let me talk with a manager. I told her I was going to return it to Amazon for a refund. I hung up and went to Amazon. They sent me a shipping label. I went back to the UPS Store, and Amazon sent me a refund. This was my 3rd and final product from Dyson. No more. When I pay top dollar from a company I expect top level of support and service from that company, not a whole bucket of arrogance and an expectation that the customer will do all the work for them. Amazon acted amazingly as usual.