Bests & Worsts Reviews from Amazon

UPDATE: After a month and a half and many conversations with Samsung support they finally decided to replace my TV. I was able to exchange it at my local Best Buy store(the location I purchased it from) on September 2nd, 2016. The exchange process we pretty simple, I called with my RMA number to the store and the manager told me to bring in just the panel and everything else could stay at home. This was particularly nice since the OneConnect cord and power cord were wired through the wall. I spent about half an hour waiting at the store while they sorted things out with Samsung and install the new TV that evening. I have had solid WiFi signal for the last couple of weeks and no error messages. This tells me there was an issue with the TV itself. If you are getting the error message "Invalid MAC Address. Contact a Samsung customer service representative.” don't settle for anything less than a replacement TV. I purchased this TV on June 11th from my local Best Buy. I have always liked Samsung and I thought the toughest part of this whole process would be deciding between the 60” and the 65” TV, boy, I wish that were true. About a week before we purchased the TV I knew I wanted to take advantage of the 802.11AC wireless and not have to run an Ethernet cable so I purchased a TP-Link Archer C3150 to replace my Asus RT-N66U. I gave myself a week to ensure everything was working well with the network before I added the TV. Once the TV was mounted on the wall I was in awe of the ease of setup and the awesome picture. I was streaming every 4K YouTube video I could find. There was no lag loading any of the 4K content through our 60Mbps(down) internet connection. After a couple of weeks (one of which we were on vacation) we started to get a network error: “Invalid MAC Address. Contact a Samsung customer service representative.” With more than ten years of networking experience and a Bachelors in Computer Information Systems, I thought I had myself a fun challenge to figure out what piece of hardware or protocol was on the fritz. The first thing I noticed is that the MAC Address had all zeros, which doesn’t make sense since that is a physical address and should be hardcoded into the wireless card on the TV. After looking at everything on the network in its current state, rebooting everything in series, and finding no issues with any other devices, I decided to wipe out a weeks’ worth of tweaking on the wireless router and do some factory resets. I reset the router and the TV (even though a factory reset does not affect network settings) and got everything connected and streaming glorious 4K. This lasted about 15 minutes and the TV dropped off the network again with the same error message. Figuring there had to be some issue with the new router, I got out the old Asus router and did a factory reset on it as well. I then went through the normal reboot protocol and connected the TV to the router, again I was back in business for about 15 minutes. Trying to prove that I didn’t have to put myself through the pain of calling support or sifting through endless forum posts, I dusted off an older Linksys E4200 router, reset to factory and tried again to no avail. Now it’s time to get serious. This exact error message yields surprisingly few results. After finding a someone on Reddit with the same “Invalid MAC Address” error I thought I could get to the truth. The post never said how the issue was resolved so I reached out to them directly. They said they couldn’t resolve the issue and Samsung replaced the TV. This is when I knew I had to hunker down and call support. It seemed too easy to just follow the instructions in the error message: “Invalid MAC Address. Contact a Samsung customer service representative.” This seemed like a solid enough lead, I thought I would have a new TV shipped to me in no time. Three days later, and after no less than five calls to support, I finally navigated the maze of uneducated tech support questions and had a repair scheduled. When the repair techs received the parts they needed after about a week, they gave me a call and we set up a time for me to take a half a day off work and meet them at our house. I un-mounted the TV from the wall and had it waiting for them when they arrived. They seemed excited to work on the new 2016 model TV and showed me the special tool they used to take the back of the TV off. They tried to replace the whole main board (which included a Wi-Fi module) but the board had a line in the screen and seemed to be DOA. After they put the old main board back in, they swapped the Wi-Fi module and put it back together. They helped me mount the TV back on the wall so they could test everything which requires the OneConnect cable which was ran through the wall to be connected. The TV lit up and everything looked great. We streamed 4K YouTube videos for about 20 minutes to ensure we won’t have the same issues as before. Everything seemed great and I went back to work. Later that evening my wife texted me letting me know that the TV dropped off the network again. When I got home we were indeed getting the same error message. After another round of support calls we got another appointment scheduled through a different contractor. I couldn’t take any more time off work so my wife stayed home to meet the tech. We unmounted the TV the night before and had everything ready. My wife live texted the visit with the tech and I knew things were not going well when he started asking her how many devices were on the network and what our internet speeds are. By the time I could respond he was already gone. The part he received from Samsung was a main board for a curved TV so again, we could not replace the entire board, just the Wi-Fi module. When I got home and mounted the TV, the Wi-Fi couldn’t even stay connected for the usual 15 minutes, which was even harder to deal with since the tech had not replaced the back panel on the TV properly and it was loose around the edges. I’m usually an easy going guy, but when the next Samsung phone support specialist picked up the phone, I admittedly let them have it knowing full well they were coming into this disaster in the middle of the fourth quarter. So here I sit, after going through a two “Repair Reviews / Accommodation Reviews” over the last week trying to figure out how to get through to someone at Samsung that can help with this situation. They said that a tech will reach out to me to come out and fix the back panel issue in the next few days, but they said that the networking issues are related to my bandwidth and that they could do nothing to repair or replace my TV.