Bests & Worsts Reviews from Amazon

Buyer beware - the wonderful reviews are not entirely accurate. The machine worked great at first when purchased it three months ago. Then the steam began to weaken. All the trouble shooting steps were done as indicated on Bissell's website. When I contacted customer service, I was told they could do nothing and I would have to pay and take it to a service center. There are also problems with the foot base not clicking into place (this was tested by several people). Unfortunately, I purchased an expensive steam(less) mop based on the "wonderful" reviews.