Bests & Worsts Reviews from Amazon

I would love to give this camera a 5-star review, but god-forbid that you get a lemon like I did (1 out of 4) with a bad battery. Netgear WILL NOT replace your product. They don't honor the warranty. They go so far as to use shady tactics like say they will send a replacement and then never follow up, "lose" your case number, pretend not to hear you, put you on hold for hours, spend countless hours on technical support asking you the same ridiculous questions over and over again ("Sir, are you sure you charged the battery for at least 8 hours?"), hang up on you, etc. Some middle management jerk thought he'd look really good to the C-team by manipulating the support process to make it the worst and most painful time you will ever endure, just to make their numbers good. In the end, they will tell you some ridiculous thing like that they are sorry that the camera doesn't power up at all, but they are "unable to issue a replacement in their system" if they cannot connect to it and read logs. Basically they just say "eff you" as it's cheaper to put someone on hold in a call center for 2 hours than to replace one of these expensive cameras. Prior to this, I had nothing but good things to say about this product, but what's something worth if the company doesn't stand by? I can't recommend it and I only hope the director of their technical support team is fired because that person is seriously undermine their image.