Bests & Worsts Reviews from Amazon

Bag broke apart 9 months after purchase. For a bag that costs over $200, I would've expected the bag to at least last a year, ideally longer. I've contacted customer support–hopefully they will send a replacement. I should also note that this is already the SECOND Nomatic bag I've been through. The first bag I received was obviously already used by somebody, and was missing the reacting key cord and the sunglasses case. The support staff was quite incompetent; they basically told me "oh well, there's nothing we can do about the bag that is missing advertised features other than give you a refund." All I wanted was an exchange, and somehow that was quite difficult for them to manage. Given the struggles the first time around with Nomatic support, I am guessing they will not be able to manage the damaged bag. 😣 It's a pity, because the bag is nice–I just wish it worked and that I didn't have to keep contacting their support team. The bag also does not sit up straight as it appears to in all of the promotional videos (true for both bags I've received).