Bests & Worsts Reviews from Amazon

I had a Dyson DC 25 Animal for 9 years. I Loved it! I told everyone about it! Then I smelled burning and something rattling in the ball one day; it wasn't picking up like it used to. I decided to purchase a new Dyson, a lighter model, I was excited, so I went with the Multifloor 2. It arrived, yeah! Putting together was a snap. I vacuumed my plush carpet, I loved it! One month later we got new plush carpet (a shorter pile then the old carpet, but still plush); now hate my Dyson! It's like pushing through mud. The beater bar stops working. The suction too strong. My back hurts trying to use it. I was past the 30 day return policy window to the Amazon retailer, or I would have packed it up and sent it back. I called Dyson Customer Service. The Rep told me that this was a common problem with some types of carpet and I should have consulted the carpet manufacturer to see what vacuums were compatible with my new carpet, before purchasing a new vacuum. Who does that? No one! Her options, I could purchase a canister or stick vacuum which have less suction. I just spent $300 on a new Dyson, why would I buy another vacuum. The other option was sending me the flat out head wand attachment with less suction. So she was suggesting I vacuum my entire house with a wand attachment. If I wanted a canister vacuum I would have bought one. You can't drag an upright around like a canister. I typically don't use the wand option, as it is not as easy as the Dyson video shows. I have to stop vacuuming, push a button, pull out the wand, then I end up turning off the vacuum to put on the attachment, then usually it can't reach around into an area I am trying to get down into because the wand is to long or I pinch the hose, so it looses suction. I bought a Dyson for the suction, but this new one obviously has too much. And using an after market attachment is a burdensome compromise, nor it is how the machine is intended to be used. The rep stated she was resolving my issue, wanted to send me the attachment and get off the phone. I am disappointed with the new Dyson Multifloor 2, disappointed with Dyson customer service. I will be telling everyone about my Dyson again, but it won't be positive like the last 9 years. Funny, I opened an Amazon account 9 years ago. The Dyson DC 25 Animal vacuum was my first purchase. I have never completed a review of any product on Amazon in 9 years. My second Dyson Multifloor 2 is my first review -regretfully it is not positive. Regretfully, 9 Year Dyson Owner