Bests & Worsts Reviews from Amazon

Played the game daily until the update on 7/31. Until then, I was really enjoying it. I too have been having the same issues as others have reported. I lost all my progress with the 7/31 update. I have contacted Origin/EA via their Help system to see if there is any way to get this fixed. Either way, I will update this review when I hear back from them. If this game was 100% free, no in-game purchase BS, I would chalk it up to experience and just start over; but I did spend $20 on the in-game currency just so I could see what I could do and THAT is where my ire really gets built up. If a game has something of that nature and you "reset" it with an update, that purchase should be either refunded or added to the game when you restart. That is not the case here. I'm feeling more than a little robbed by EA. It is a bad business practice and horrible customer service (if they do nothing about it, which I anticipate). Nothing gets your name dragged through the dirt more in the gaming community than cheating your customers in some way. Amazon needs to pull this from the store until EA makes it right. 8/6/13 - Update: EA responded back with some support questions on 8/2. I responded back the next day and the response that came back was that they were escalating it up to the next support tier. Now it is 4 days later without an additional response.