Bests & Worsts Reviews from Amazon

The Harmony Hub was hands-down, one of my most prized possessions (so much so that I have purchased two for my own use and two as gifts over the past two years) holding a prominent role in what has become a complex smart home setup... UNTIL DECEMBER 18, 2018 when, without warning, Logitech mandatorily updated the firmware, locking down and rendering the feature which allowed it to link with other smart home controllers completely useless. The claim is that what they consider to be advanced users exploiting a security hole and their "patch" (despite the fact that said "hole" only involved local network communication ... not exposing it to external access) was for our protection. So now we're "protected," but even more so because there's really no point in continuing usage of the device at all. We were given no notice and a very vague explanation with a quasi-promise that they're aware of the issue ... not when (or really even IF) the crucial functionality may be restored. There are workarounds, but it involves downgrading and attempting to add new devices or activities to a hub with downgraded firmware forces another upgrade. As was very well stated in a Logitech forum by a user "this is MY device. I own it, not you. You do not have permission to remove features (documented or not) without asking." Nevertheless, that is exactly what they've done and it's apparently not the first incident of its kind. In my frustration and outrage, as well as my support of the other very long list of users suffering the consequences, this review will remain at one star until there is a change and our original functionality is restored.