Bests & Worsts Reviews from Amazon

This mattress is very hard and I wake up every morning with pain in my lower back and shoulder. I slept on this for a couple months (but not 100 nights) to give it a good shot, but it's just not working out. I contacted Amazon customer service for this who first told me it was outside the return window, and that the 100-day risk free trial is only if the mattress has damages, not for comfort reasons. I'm sorry but what?? That is not what their advertising says, and their product page, order invoice, etc. does not mention this anywhere. "RISK-FREE—Backed by a 10-Year Limited Warranty, the Nod by Tuft & Needle also comes with a risk-free 100-Night Sleep Trial so you can sleep soundly knowing you can actually take the time you need to decide if this mattress is right for you." Why have a 100 night free trial if your return window closes well before that? I fought them on this and they decided to "allow" me to return the item but with a nearly $100 restocking fee. Again - not what risk-free means! I would very very strongly recommend that you buy a mattress from somewhere else. Unless you've slept on this mattress before and are 100% confident it's going to work for you, DO NOT BUY THIS MATTRESS. It's just not worth the risk.