Bests & Worsts Reviews from Amazon

**DO NOT BUY*** I would rate this printer with zero stars if that was an option. When brand new, this printer will work beautifully. It is a fast printer, and I love the auto duplex. HOWEVER... eventually your pages will start to be creased. At first it may be a page here and there with a small crease. The crease will get larger over time. The crease in mine finally got to the point that I called Brother about it. They agreed to ship me a REFURBISHED unit in a warranty exchange. I got the refurbished printer, started printing, and within a few days my pages were printing with a crease. I called Brother again. They did another warranty exchange for a refurbished unit. Within a hours of using the new printer, I again had a crease, and this one was worse than the crease on the previous 2 printers and ran the length of the page. Called Brother again requesting a different solution as it appears obvious that.this printer has a flaw. Well, apparently they can't offer an alternative solution until you have had 3 warranty replacements. So they shipped me another refurbished which I received today. I plugged up refurbished replacement #3 this afternoon and printed a test page. The first page out of the printer was creased. After banging my head on my desk, I once again called Brother and asked whether Brother even bothers to print a page before on these refurbished warranty replacement printers before shipping them. Obviously not. I had to go through their steps again to ensure they couldn't fix the issue over the phone. And as I knew would be the case, the pages continued to print with a crease. So now they are escalating me to another department, and I am waiting to see what they will offer. Several printer repair businesses have responded to this issue online that the problem is the fuser. I mentioned that to Brother and requested they send me a new fuser rather than a replacement unit. They have no reports of fuser issues with this printer, so they declined to do so. Whatever the issue is which causes the creases, I have no experience it with 4 different units of the same model printer. Do yourself a favor... do not order this model. I'm attaching a photo and have use a hi-lighter to mark the beginning and end of each of the 3 creases on the page.