Bests & Worsts Reviews from Amazon

I bought this vacuum based the great customer reviews but I must have received a bad one. From the very beginning it didn't work as well as our previous Hoover. But I thought for $53 it was ok. We have mostly hardwood and area rugs. But as time went on it seemed to get worse. Finally we looked closely and the hose was almost completely separated from the base (where the suction comes from)! It wasn't torn or ripped, simply separated like it never had been attached! I thought - no problem - my 1 year warranty will help me so I took it to an authorized dealer/service center and was told that it was considered a standard use issue and was not covered by the warranty! He said he had so many of them come in with this issue and he knew that Hoover would tell him that. He said I could contact Hoover directly so I did and they told me what the dealer said - normal use and not covered by the warranty. Are you kidding!!! We used it for 5 months about 1x per week (maybe 21 times) and this is normal use? The customer service person gave me a phone number for their Escalation Dept. which turned out to be the phone # for a park! I emailed her back to see if she transposed numbers but she hasn't answered...of course. I am so disappointed! I thought HOOVER was a great name in vacuums. Maybe it was when I was a kid but now - get a SHARK!Hoover Sprint QuickVac Bagless Upright, UH20040