Bests & Worsts Reviews from Amazon

UPDATE below: Contrary to some of the more enthusiastic reviews, there are in fact noticeable hotter spots and colder spots, but compared to others, they're not bad. The back legs that adjust for a both a level height and a tilted drain angle are a better design than the "tilt and drain" offering by another competitor. The hardy heating control and cord surpass the competition as well. Surface seems to be very durable, although time will tell if it wears off or breaks down like other non-stick surfaces. With the metal handles and harder plastic, the construction is very nice. UPDATE 01 JULY 2017: After about a month of semi-frequent use (about 3x/week), at NORMAL cooking temps, the griddle surface has developed cracks in the surface from the heat. They are just inside the edge, next to the plug-in thermostat. They are not due to temperature changes from washing, since I never wash it with water. I always wipe the surface after it has cooled, with paper towels, since the non-stick surface is so easy to clean that way. That's about as gentle of use as one can exercise. No tapping, no scraping, no metal utensils used on it. Disappointed that we can't make a griddle that lasts these days. I say "we" since there's a little American flag next to the griddle listing on the Broil King website. UPDATE 06 JULY 2017: I contacted Broil King about the warranty to see if I could get a replacement, attaching the same pics that are attached here, that clearly show bulges with cracks in the middle of them. I quote their response: "I forwarded your pictures to our engineer, and he said these are the normal markings on the griddle surface. Thanks, Elaine Giarnese, Customer Service, Cadco, Ltd., 200 International Way, Winsted, CT.." And there you have it. Bulges and cracks from normal use...are "normal markings on the griddle surface." Warranty is meaningless. Product is cheaply made. Service department thinks the customer is an idiot that can be lied to and dismissed. UPDATE 19 JULY 2017: A Cadco Ltd representative (they own and manage Broil King) emailed to tell me that they don't handle warranty. She claimed Amazon does all that. This contrasts with the instructions to contact Broil King for a return authorization number. Blatant ignorance or lying. After the first push-back that the obvious cracks were the normal surface, I suspect the latter. Totally worthless company, and other cheap griddles that I've owned never cracked like this one has. Avoid this product and this company.