Bests & Worsts Reviews from Amazon

I was contacted by Amazon after leaving a one-star review. They instructed me to factory reset my Echo. It applied some sort of software hotfix. It SIGNIFICANTLY improved the sound of the new Echo (Hence the upgrade to two stars). BUT it's still a long way off from the first gen Echo. It came free with my Sony TV otherwise I would be sending it right back. Still a huge disappointment but not as disappointing as it was out of the box. Not recommended. ------------------ I've been playing with mine for an hour. What a let down... The sound quality is terrible. Amazon got me with their "improved sound" line. I was super excited to hear the difference. Definetly misleading. The description should read "slight sound improvement over dot but dont expect it to sound like the older echos". Or name it 'Dot Plus'. The high end sounds muffled and the low end is lacking. It sounds like a lo-fi system. Its sometimes hard to understand Alexa. I have a first gen echo and its sounds soooo much better. This new one sounds like a pillow is sitting on it. Shame on you Amazon!