Bests & Worsts Reviews from Amazon

First, let me be specific, I am reviewing Paperport 11, not Paperport Pro. Why do I think Paperport 11 is a scam? Because it's like a demo version of Paperport Pro (which is the full product). The use of this non-pro version is super limited. Problems: 1) I can't create a new scanner profiles (I am limited to the 4 they supplied initially) for scanning. 2) They claim to support most scanners, but unless yours is a popular scanner, it's treated just as a generic plain paperport scanner. Nothing special. 3) I bought the product hoping it can create searchable PDF files so I can use my desktop search engine (like google desktop) to search my scanned documents. No such thing! To do it, you have to: a) buy Paperport 11 Pro, b) buy OmniPage (I presume). Which totals more than 300 bucks!!! 4) Very very limited customer support. You have ONE free technical support call (which I used up during installation because the installer crashed my system). After that, it's 20 bucks per phone call. There is no free email support. The first and every message you send them will cost 10 bucks each. What a scam: crash the user's computer upon installation, force them to call you so they burn up their "free" support. After that, any questions you have will cost you $$$! I so want to return this product, but I already mailed in the UPC code for the rebate so I cannot return the product anymore. Another trap!!! Unbelievable!!! Final words: STAY AWAY!!! I will never buy anything from Nuance, EVER!