Bests & Worsts Reviews from Amazon

We bought this ice cream maker because we have severe food allergies in our family. The kids contributed their birthday money to help buy the machine, because they wanted to be able to have ice cream again. We finally saved enough to purchase the machine. When we powered the ice cream maker on, it rattled. It only got cold about half the time, so it only worked about half the time. I contacted the manufacturer, Whynter Sno, and explained the situation. They had us box up, and mail the machine back to them, which we did, after we made sure they understood we could not receive a machine that had been used with anything we're allergic to. A few weeks later, we received a box from them, and upon opening it we were dismayed to find a dirty, dented machine that was missing vital pieces. The children were extremely upset. We contacted Whynter Sno, and they refused to acknowledge their error. They claim the machine we received was perfect and there was nothing missing. Finally they offered to send us the missing bucket/bowl, and the silicone ring (those were not the only missing pieces). We explained we bought a new machine, not a dirty, dented machine, and we'd like a new, or like-new machine that had not been used with dairy, wheat, egg, nuts, etc. They said I would have to contact the company I purchased the machine from, here on Amazon, to get a refund. That's the last I've heard from them, and they insinuated we were lying. I will never recommend this company and we will be spreading the word everywhere we can to never purchase anything from Whynter Sno. BEWARE of this company.