248
people found this helpful, as of 2023
ranked #115,464 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Almost perfect but killer touchpad wobble. Beware of Dell support.
The laptop is gorgeous but beware of the touchpad as it wobbles and has like a false click when you're using it; this is by now a known issue and my unit was affected by it. I'm evaluating my replacement options right now but it seems it's hard to get an unit without this or worse issues.
Update1: Dell wants to replace the part with an on-site technician visit but they are backordered. Will update this review if this works.
Update2: Almost 30 days after purchase and 20 days since contacting support Dell has not scheduled the technician visit as the order is backordered. Beware when buying this laptop, a lot of them present this issue.
Update3: I have received 3 units of this laptop so far (two replacements). The QA is really bad, they all had touchpad or screen issues, the latest one having flex to click issues (google: "flex to click xps 9500"). BTW the technician visit on update2 was never scheduled and the ETA was moved up twice. If you're picky with touchpads or quality of your purchases don't buy this model. Reducing my review to one star.
July 2020 · Electronics · verified purchase