Bests & Worsts Reviews from Amazon

I may have been the one that has discovered Amazon is imploding. I ordered this chair not because I thought it was the best available but because it had reasonable reviews and was listed under Prime so I could figure on getting it fairly quick. I had been in an accident and needed a chair to convalesce. It did show up as expected but it is apparent that the enormous lettering on the outside of the huge box that said "LIGHT BEIGE fabric" meant nothing to the employees filling an order for a brown leather chair. So I jumped the hoops, got it sent back and reordered the correct chair. Six days after my original order the second box shows up. "BLACK" this time. I gave up and just decided I would keep it even though I did not want a black chair. At this moment it becomes apparent that there are no feet for the chair anywhere in the box. This is not Amazon's fault, this is quality control in the backlands of China. I called the number that the California distributor puts into the box before sending them out just for this occasion, missing parts and feet. The employee there tells me that they are unable to help me, even though they have a shelf load of feet sitting there, because Amazon is too big and they are unable to identify the order. They route my call back to Amazon. I had to start all over explaining why I need their help to get my chair put together. The answer was I would need to repack everything and ship it to Chicago, where the first chair went. At this point I am not sure if I can get this done. So I may be sitting on a Chinese chair made out of fake leather and propped up off the floor by old Tacoma phone books. Additionally: After no success getting anyone to send the chair legs I cobbled some together out of an old chunk of douglas fir. If you have young ones in your house, specifically teens, this is not the chair you want unless you don't care if it is broken within a few months. It is not made to withstand abuse. My impression is that the profile is more like a business class airline seat than anything else. I am leaving the one star rating just because of the poor customer service.