Bests & Worsts Reviews from Amazon

I expected this to be a renewed item but the quality of the one I received seems it was never renewed or quality checks were skipped/missed. The bezle on this watch has clear cracks in it. This is somewhat acceptable as it was used but one would thing this would be fixed as a renewed item. The worst part about the device is that it's bricked. It's been on the charger for hours now and the only thing that with show up on the screen is pre operating system boot screens. As soon as the boot screen cycle through the watch goes blank and is unresponsive until the power button is held again for 10 second and you get to watch the boot screens again... Just a paper weight. They did send a customer service card with that indicates to call if the product is not satisfactory but the number just goes to a undiscriptive voice mailbox. There is also an email address I will try on this "customer satisfaction" card but my hopes are not high. I have started the Amazon return process but am looking at 14 days before my funds are returned. At this point your better off buying used off Facebook market place or just buying new. I have bought plenty of "renewed" items from Amazon and they have been satisfactory but this feeling like it should have never been shipped out. Very disappointed in this transaction. Also the two charges that come with it are not factory and I am not certain they are actually charging the device effectively. I have a second watched ordered for myself as this one was for my wife and I hope that the experience is not this bad. I will update this review as I get this returned and the other watch comes in. Hopefully this is not a common occurrence and easily resolved.