Bests & Worsts Reviews from Amazon

When I received these lights, I had to untangle them. Most of it was not twist tied like the instructions say they should be. When plugging them in and turning them on, none of the lights turned on. There was also a whole other section of the lights that did not connect to the section with a plug. There are two ends that looked like they had been cut. (Photo attached) I wonder if someone had sent these back before and they just re-shipped it to someone else. I hope that is not the case. Luckily, I opened these within the return window. Such a disappointment though, I was super excited for these. :(